CONSTELLA

Toward More Beautiful Hair Over Time

A branding project that redefined the relationship between stylists and clients, creating a new value proposition for hair care CONSTELLA is a brand built around nurturing relationships between stylists and their clients. At its core is the belief that beauty is a journey. Clients continue to search for the version of themselves they aspire to become, while stylists walk alongside them, supporting that journey over time. This project sought to redefine that relationship itself as the brand’s primary source of value and reimagine what hair care could be. The project began when Mr. Hirasawa of Anomaly discovered BOEL through JUSANDI, a branding project featured in the book Travel and Design. Inspired by its approach to creating immersive brand experiences, he approached BOEL to help shape a new kind of hair care brand. At the time, personalized hair care brands such as Prose and Function of Beauty were gaining attention in the United States, while customized shampoo services were beginning to emerge in Japan. Most of these services relied on questionnaires and algorithms to determine product formulations. CONSTELLA aimed to offer something fundamentally different. Rather than simply delivering a customized shampoo, it sought to create a new experience centered on trust, conversation, and long-term relationships. The goal was to help people discover their own sense of beauty through ongoing dialogue with a trusted stylist. BOEL led the development of the overall brand experience, including brand strategy, naming, visual identity, and website design.

Context

In a world where personalization is becoming standard, what should a brand truly deliver?

The hair care market was rapidly filling with brands promoting personalization. Most competed on formulations, technology, and algorithms, offering the functional benefit of products tailored to individual needs. However, hair concerns and beauty aspirations are deeply personal. For many people, their most trusted advisor is not an algorithm but a stylist—someone who understands their hair, lifestyle, personality, and changing needs through years of conversation and care. Yet existing personalized services largely removed that human relationship from the experience. At the same time, consumers were becoming overwhelmed by the sheer volume of products and information available to them. What many people needed was not more choice, but greater confidence in their choices. The challenge was therefore not to develop another shampoo. It was to redefine the relationship between stylists and clients as a meaningful source of value and build an entirely new brand around that idea.

Approach

Designing relationships rather than products

The project reimagined hair care as a journey toward one’s ideal self. A key inspiration was Paulo Coelho’s novel The Alchemist, which became an important reference point in shaping the brand’s worldview. Within the CONSTELLA story, clients are travelers searching for their own path and identity. Stylists become trusted companions who guide and support them along the way. The name CONSTELLA was created from the concept of constellations. Just as travelers throughout history navigated by the stars, stylists help guide clients through personal change, growth, and self-discovery. This relationship became the central idea of the brand. The theme of travel was woven throughout the entire brand experience. Fragrances and product names were inspired by memorable moments and encounters from journeys. Beyond shampoo and treatment products, the brand also delivered essays, stories, and other content designed to stimulate curiosity and reflection, creating deeper and more meaningful connections with customers. In addition, information about each client’s hair condition and preferences could be shared with their stylist, connecting salon care with home care and creating a seamless experience. Through naming, visual identity, brand strategy, and digital experience design, BOEL built a brand centered not on products, but on relationships.

Outcome

From hair care products to a brand that nurtures human relationships

As a result, CONSTELLA evolved beyond a personalized hair care brand and became a brand centered on growing beauty through trusted relationships. Customers were no longer simply purchasing products. They were participating in an ongoing journey with a stylist who understood them and supported their evolving goals. For stylists, CONSTELLA became more than a product offering. It provided a platform for strengthening relationships with clients and deepening long-term engagement. The project also demonstrated a new model for branding—one that creates value not through products alone, but through the relationships that surround them. Ultimately, CONSTELLA became more than a hair care brand. It explored a deeper question: why do people trust brands in the first place? The answer was not found in technology or algorithms alone, but in human connection, trust, and meaningful dialogue. At its foundation, CONSTELLA was never about selling shampoo. It was about nurturing relationships between people. Through hair care, the brand created opportunities for trust, conversation, and self-discovery, ultimately building a new kind of brand experience that helps people find their own unique sense of beauty.

Type
faces

CONSTELLA
stuff

Color
Schemes

RGB / 244 242 240

CMYK / 5 5 6 0

HEX #F4F2F0

RGB / 142 121 98

CMYK / 52 54 63 2

HEX #8E7962

RGB / 43 51 55

CMYK / 83 74 69 44

HEX #2B3337

CONSTELLACONSTELLACONSTELLACONSTELLACONSTELLACONSTELLACONSTELLACONSTELLA
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